The warranty periods are as follows:

i. Line-Interactive UPS: 18 months
ii. Online UPS (Single-phase): 18 months
iii. Online UPS (Three-phase): 18 months
These warranties cover defects in materials and workmanship under normal
use conditions.

Warranty services are available at designated Vectronic Warranty Centres,
including:
i. Melange Technology Limited: 6, Esomo Close, Off Toyin Street, Ikeja, Lagos.
Email: support@melange-technology.com
ii. Powerex Limited: 932A Folashade Abike Street, Omole Phase II, Lagos,
Nigeria. Email: support@powerex-limited.com

Selecting the right UPS depends on power capacity, equipment sensitivity,
and application type. Vectronic offers technical support to help you choose a suitable solution. For personalized assistance, you can contact their customer support at 07031622093 or 08146757460.

Yes, Vectronic provides user manuals and technical documentation for its
products. These resources are available on the company’s official website
under the “Technical Support” section.

Vectronic Online UPS systems offer AC-AC efficiency of up to 96%, placing them among the top-tier green UPS solutions.

Yes, Vectronic UPS products are designed to meet various needs, suitable for both domestic and industrial applications, ensuring reliable power protection across different environments.

For more detailed information or specific inquiries, please refer to
Vectronic’s official website or contact their customer support.

i. Line-Interactive UPS: These are designed for moderate power
protection needs. They regulate voltage fluctuations using an
autotransformer, suitable for home and small office applications.
ii. Online UPS: These provide continuous, clean power through double-
conversion technology. They are ideal for critical applications like data
centers, servers, and industrial equipment.

Backup time depends on the model and connected load. Vectronic offers UPS with varying backup times ranging from a few minutes to several hours. Extended battery modules are also available for longer runtimes.

Yes, certain Vectronic UPS models, especially in the Online UPS range, support external battery banks to enhance backup time. Consult the product specifications or technical support for compatibility.

i. Ensure the UPS is installed in a well-ventilated area.
ii. Regularly inspect and test the batteries.
iii. Avoid overloading the UPS.
iv. Schedule periodic maintenance checks with authorized service
centers.

Yes, many Vectronic UPS models support remote monitoring through SNMP
cards, USB, or RS-232 interfaces. This allows users to track performance,
receive alerts, and perform diagnostics.

Vectronic UPS systems include various safety features, such as:

i. Overload protection
ii. Short circuit protection
iii. Surge protection
iv. Automatic voltage regulation (AVR)
v. Temperature monitoring

Yes, Vectronic UPS systems are designed to work seamlessly with generators.
They stabilize power output to protect connected equipment during generator operation.

Certain models, especially Online UPS systems, support parallel configurations, allowing users to expand capacity by adding more units.
Check product specifications or consult technical support for details.

Yes, Vectronic Online UPS systems often feature high efficiency in both normal and eco modes, reducing power consumption and environmental impact.

Vectronic UPS systems are designed to provide warnings in case of overload.
If the condition persists, the system may shut down to protect the UPS and
connected equipment.

Battery replacement should be performed by trained personnel to ensure safety. Vectronic provides detailed guides and support for replacing batteries. Contact an authorized service center for assistance.

Yes, Vectronic UPS products adhere to international quality and safety standards such as CE, ISO, and RoHS.

Yes, Vectronic’s Online UPS systems are suitable for medical-grade applications, offering reliable power for sensitive equipment. Always consult with Vectronic technical support to ensure compatibility.